Responsible Gaming

Gambling Should Be Entertainment

At Mystake, we believe gambling should be enjoyable entertainment, not a way to earn money or solve financial problems. Please gamble responsibly and only with money you can afford to lose. Set a budget before you play and stick to it.

Age Verification

You must be at least 18 years old (or the legal age in your jurisdiction) to gamble in the UK. Mystake takes age verification seriously and reserves the right to request proof of identity and age at any time. Gambling by minors is illegal and harmful.

Warning Signs of Problem Gambling

Are you experiencing any of the following? If so, problem gambling may be developing:

• Spending more time or money on gambling than intended
• Chasing losses by gambling more to recover money lost
• Hiding gambling activities from family, friends, or partners
• Neglecting work, school, or family responsibilities due to gambling
• Borrowing money or accumulating debt to gamble
• Feeling anxious, irritable, or depressed when not gambling
• Failing in repeated attempts to reduce or stop gambling
• Using gambling to escape problems or difficult feelings
• Lying about the amount of time or money spent gambling
• Risking important relationships, employment, or educational opportunities

If you recognise any of these signs, please seek help immediately.

Self-Help Tools Available at Mystake

Mystake provides several tools to help you maintain control of your gambling:

• Deposit Limits: Set a maximum amount you can deposit within a specified time period (daily, weekly, or monthly)
• Loss Limits: Set a maximum amount of losses you are willing to accept within a given timeframe
• Reality Checks: Receive regular notifications during play sessions reminding you of time and money spent
• Self-Exclusion: Temporarily or permanently exclude yourself from your Mystake account for a period you choose
• Account Closure: Request permanent closure of your account at any time

To activate any of these tools, visit your account settings or contact our Customer Support team.

Support Organisations

If you or someone you know is struggling with gambling, please reach out to one of these organisations:

United Kingdom

• GamCare – Free confidential support and information
  Website: www.gamcare.org.uk
  Telephone: 0808 8020 133 (Free, 24/7)
• GamStop – National self-exclusion scheme
  Website: www.gamstop.co.uk
• Gamblers Anonymous – Peer support meetings
  Website: www.gamblersanonymous.org.uk

Other Countries

• Australia – Gambling Help Online
  Website: www.gamblinghelponline.org.au
• Canada – Responsible Gambling Council
  Website: www.responsiblegambling.org
• United States – National Council on Problem Gambling
  Website: www.ncpgambling.org
  National Problem Gambling Helpline: 1-800-522-4700
• Germany – Bundeszentrale für gesundheitliche Aufklärung
  Website: www.bzga.de

If You Have a Problem, Seek Help Today

There is no shame in asking for help. Problem gambling is a recognised condition, and support is available. If you or someone you care about is struggling with gambling, please contact one of the organisations above or speak to your GP.

Remember: Help is available 24/7, and it is always free and confidential.